This Privacy Policy applies to any website provided by Live at Home Seniors LLC and any services, and/or products offered on such website. This Policy was created June 2012 and last updated July 9, 2012. 

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 Your privacy is important to us. We created this policy to keep you informed about what information we may collect from you and what we might do with it.  It is our written commitment to respect your privacy and the security of information we collect from you.

Please read this Privacy Policy carefully before using our services, providing information to us, or posting information on our site.  This Privacy Policy defines how Live at Home Seniors LLC collects and uses information from you (the “User”) on our website and related services. “Users” include everyone who uses, accesses, or interacts with our website or uses our services (all of which are subject to our Terms of Service), regardless of whether they have signed-up for one or more services, lists, or offers we provided.

 

 

Personal Information We Collect

 Live at Home Seniors LLC collects information in several ways from Users who access our website or services:

 A.         Introduction                 

 As a User, your personal information may be collected when you register, order products, provide resources, leave comments or otherwise express an opinion, subscribe to one of our services ( such as an online newsletter), or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages may include, but are not limited to: your name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. Our sponsors or third parties, including other companies with whom we may be affiliated, may send you material that relates to our company’s services, products or activities. You will have the option to opt-out of receiving any such information unless it is essential to services or products you requested.

More specifically, Live at Home Seniors LLC may collect any of the following information from Users:

B.      Information you provide

If you choose to register for a service, sign up for a mailing list, provide a resource, offer an opinion, leave a comment, purchase a product, or participate in a survey or contest, you will, in most cases, need to provide certain personal information which is required  for you to interact with our site in the manner you choose. Such information may be required to establish, verify, maintain, or manage a User account, to provide a service, or to fulfill a product purchase/order. We reserve the right to combine the information you submit to us with information obtained from third parties to improve our business and the quality of our services. For certain services, you may have the right or the opportunity to opt-out of such combinations. We will do our best to make such opt-out opportunities as clear as we can for you.

Information you provide may include information for our partners and/or sponsors. Some of the products and services may be offered to you by an affiliate, independent contractor seller, or a non-affiliated partner. To provide you with access to some of these products and services, the partner may need to collect and maintain personal information. If we collect the information on the Live at Home Seniors LLC’s website, it will be subject to this Privacy Policy. If you disclose information to another company on their website, you should check their privacy policy because their privacy policy, not ours, will determine how your information is handled.

Information you provide in connection with any online shopping or purchases is of course also collected and stored. You may be able to purchase products and/or services, or register to receive materials, such as information, newsletters, videos, catalogs, software, trial offers, and/or updates for products or services. In many cases, you will be asked to provide contact information, such as your name, address, email address, phone number, and/or credit/debit card information.

C.     Cookies

When you visit Live at Home Seniors LLC’s website, we may send a request to your computer or other device to store one or more ‘cookies’ or other tracking codes. These ‘cookies’ are tiny bits of computer code that contain information related to your visits to, or use of, Live at Home Seniors LLC’s website. You have the ability to accept or deny the storage of such cookies on your computer. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Live at Home Seniors LLC features and services may not function properly if the cookies on your computer are disabled.

If and where used, such cookies are intended to improve the quality of our service, including for storing your user privileges and/or preferences, improving interactions with our site, choosing or selecting which pages or data to provide to your computer, improving security, tracking purchases, and/or tracking user trends, such as how people interact with our site or those of our affiliates. Live at Home Seniors LLC also may use cookies in connection with any advertising by us or other advertisers using Live at Home Seniors LLC’s website or services.

D.        Log Information

If you access Live at Home Seniors LLC’s website or one of our services, e.g. via a web browser, software application, or other means, our servers automatically record certain information related to your access. These server logs may include information such as your web request, your interaction with a website or service, your Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account. The servers may also log any other information that your browser, computer system, network, or Internet Service Provider (ISP) reports or makes available to us in the process of you accessing our website or services. If you access our website via a mobile browser or other wireless system, similar information may be logged, including information pertaining to your IP address, device, browser, communications carrier, and the like.    

E.         User communications

If you send email, post comments, or provide resources, or any other communications to Live at Home Seniors LLC, we may retain those communications in order to process your inquiries, respond to your requests, and/or improve our services. We may also retain a record of your email address, IP address, and other information provided by or from your browser, computer system, network, or ISP at that time regarding that communication. We may use your email address to communicate with you about our services. We do not currently offer services that involve SMS, however we may do so in the future.  If and when we do, if you send and/or receive any SMS messages to or from one of our services that may provide SMS functionality, we may collect and maintain information associated with those messages, including the phone number, the carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may also collect any other information that is provided by or reported by your mobile device, your carrier, or any network(s) through which you access our services.

F.      Social Media

We may collect certain information from you if you interact with us via social media such as Facebook, Twitter, LinkedIn, Google+, and other such services. For example, you may be given the option to register for access to our database, leave comments, post resources, take advantage of certain offers, receive mailings, newsletters or the like via your social media account. We collect the information you provide from these social media interactions and may use it to contact you regarding the reason you connected with us or with additional offers in the future. Of course, you have the opportunity to opt-out at any time provided we do not require a means of contacting you to fulfill your request.

G.        Children

Protecting children’s privacy is important to Live at Home Seniors LLC. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our website use to persons eighteen years or older.

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEBSITE FOR ANY REASON WITHOUT ADULT SUPERVISION.

DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEBSITE, NO INFORMATION OBTAINED VIA THIS WEBSITE FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) AND IT IS NOT MONITORED AS DOING SO.

Notwithstanding the foregoing, if we discover or form a reasonable belief that we have received any information from a child under 18 in violation of this policy, we will delete that information immediately. If you believe Live at Home Seniors LLC has any information from or about a child under age 18, please contact us at the following address:

                   Live at Home Seniors LLC

                   1167 West Baltimore Pike, Suite 245

                   Media, PA  19063

 

How We Use Collected Information

The information we collect may be used in a variety of ways, several of which are described below.

A.         Use in Our Business

We will use your information only as permitted by law. Information collected by Live at Home Seniors LLC may also be used for other purposes, including but not limited to administering our website, troubleshooting, processing purchases, maintaining our database of resources, providing ratings of services, administering surveys, contests, free offers, sweepstakes and the like, and for other communications with you. Certain third parties who provide technical support for the operation of our website (our web hosting service, for example) may have access to such information.

In addition to the uses referred to above, we may use the information we collect to create and maintain User accounts and/or our internal mailing lists and related contact lists (including lists of social media contacts) to provide, maintain, protect, and improve our services (including marketing efforts and advertising services) and develop new services; and to protect the rights, safety, or property of Live at Home Seniors LLC, our users, and/or those of third-parties.

B.         Sharing with Third Parties

Live at Home Seniors LLC only shares personal information with other companies or individuals outside of Live at Home Seniors LLC in very limited circumstances. In some instances, information may be shared with third parties under circumstances that are dictated by business or legal needs.

Sales of affiliate’s products or services advertised on our site will generally be made directly through our affiliate’s site and sales proceeds will be collected through them in which case their Privacy Policy and terms will govern, not our policy or terms.  If you do make a purchase through our site for products or services for which we serve as an affiliate, we may need to provide your information to our affiliate business partner, who then may contact you with regard to the purchase.   At times we may send (e.g. by email) an advertisement for an affiliated third party product, where we collect the sales proceeds, and forward the purchaser’s information to that third party for delivery.  In most cases, the affiliate third party will make the sale directly and, while we may be compensated, we will not collect or provide information for the third party.

Even if we have obtained your consent to share information with a third party, we will still use care in sharing your information. We may provide information to subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf, or for the purpose of processing sales. We will require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

In circumstances where we have a good faith belief that access, use, or disclosure of such information is reasonably necessary, we may disclose information we have collected to:

(1)       protect against harm to the rights (including intellectual property rights),  property or safety of Live at Home Seniors LLC or its owners, employees, users, or the public,;

(2)        enforce our Terms of Service, including to provide for investigation of potential violations thereof;

(3)        detect, prevent, or otherwise address fraud, security or technical issues; or

(4)        satisfy our obligations under any applicable law, regulation, legal process, or enforceable governmental request.

 

C.        Aggregation of Data

We may also generate non-identifying and aggregate profiles from personal information Users provide during registration (such as the total number, but not the names, of Users). We may use this aggregated and non-identifying information to sell advertisements that appear on our website.

We may also take the information we receive from individuals responding to any visitor surveys and combine it with the responses of other visitors we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products.  We may also share the aggregated data with our visitors or with others, including the public.  Again such aggregate data will never include any personally-identifying information.  

D.    Information security

We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access of personal information to Live at Home Seniors LLC employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

 

Changes to this Privacy Policy

This Privacy Policy is subject to change from time to time at our sole discretion. Please check this page periodically for changes. Any such changes to the Privacy Policy will be available on this page. We will also archive prior versions of this Privacy Policy and make those versions available for your review. Your continued use of our site following the posting of changes to these terms will mean you accept the changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

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Notice of Compliance to California Residents – Your California Privacy Rights Under The California Online Privacy Protection Act and the California Business and Professions Code

 

This privacy policy identifies the categories of personally identifiable information that our company collects through our website or online service about individual consumers who use or visit Live at Home Seniors LLC’s commercial website or online service and the categories of third-party persons or entities with whom our company may share that personally identifiable information.

Live at Home Seniors LLC does not maintain a process for an individual consumer who uses or visits our commercial website or online service to review and request changes to any of his or her personally identifiable information that is collected through our website or online service.

See the section above titled “Changes To This Policy” for a description of the process by which our company notifies consumers who use or visit our commercial website or online service of material changes to our company’s privacy policy for this website or online service.

The effective date of this privacy policy is listed at the end of this privacy policy under the heading, “Last updated.”

For the purposes of this policy and California compliance the following definitions apply:

Depending on your activity on our website or online service, the following “personally identifiable information” may be collected, in addition to what is in prior sections of this document.

 The term “personally identifiable information” means individually identifiable information about an individual consumer collected online by Live at Home Seniors LLC from an individual and maintained by us in an accessible form and may include any of the following:

(1) A first and last name;

(2) A home or other physical address, including street name and name of a city or town;

(3) An e-mail address;

(4) A telephone number;

(5) A social security number;

(6) Any other identifier that permits the physical or online contacting of a specific individual;

(7) Information concerning a user that the website or online service collects online, from the user, and maintains in personally identifiable form, in combination with an identifier described within this privacy policy.

 

Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to privacy@LiveAtHomeSeniors.com and please include the phrase “California Privacy Request” in the subject line, the domain name of the website you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.

“Cookies” and How We Use Them.  A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. Live at Home Seniors LLC may use cookies to collect, store, and sometimes track information for purposes stated earlier as well as for statistical purposes to improve the products and services we provide and to manage our telecommunications networks.

Advertisers and partners may also use their own cookies (e.g. on their own sites). Live at Home Seniors LLC does not control their use of such cookies and we expressly disclaim responsibility for information collected by or through them.

Public Forums: Please remember that any information you disclose in any public areas of our website or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

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This Privacy Policy does not create any contractual or other legal rights in or on behalf of Live at Home Seniors LLC or any other party and is not intended to create any such rights.

Questions about this Privacy Policy may be directed to us in writing at:

privacy@LiveAtHomeSeniors.com

or

Privacy Policy

c/o  Live at Home Seniors LLC

1167 West Baltimore Pike, Suite 245

Media, PA  19063

USA

 

Last Revised: July 9, 2012

 

 

 

© 2012.  Pinnacle IP Strategies, LLC